Can you explain your dispatch times further?

Dispatch Estimates

At Streetshirts, the general principle is:

If we have the item in the building, we'll dispatch it the same day.

Below is a further explanation as to how our dispatch estimates (which form the basis of our On Time Guarantee) are calculated. These are shown in your basket before you order and are confirmed on your order acknowledgement email.

We operate an automated stock tracking system to keep track of the the 1000s of permutations of garment that we supply. The computer system uses the rules below to set the estimated dispatch date. Where we speak about out of stock, this means that the item is either not stocked in the colour/size chosen or it is stocked but all the ones we have been allocated to other customers.

When you add items into your basket, your order falls into one of 4 groups, each with a corresponding dispatch estimate.

1. All of the order is IN STOCK, time is BEFORE 2pm
   Dispatch estimate is set as TODAY
2. All of the order is IN STOCK, time is AFTER 2pm
   Dispatch estimate is set as TOMORROW (If after 2pm on a Friday then dispatch will be Monday)
3. Order is NOT IN STOCK, time is BEFORE 3:45pm
   Dispatch estimate is set as TOMORROW (If before midnight on a Saturday then dispatch will be Monday)
4. Order is NOT IN STOCK, time is AFTER 3:45pm
   Dispatch estimate is set as THE DAY AFTER TOMORROW. (If after midnight on Saturday then dispatch will be Tuesday)

The basket will give you full details of your Dispatch Estimate, the type of delivery chosen and when you will receive your order. It will also show which of our guarantees for dispatch and/or delivery apply. Be sure to check this carefully to make sure you have selected the correct service.

Other Usage of Dispatch Estimates

We reference this Estimated Dispatch Date throughout the site and in our guarantees. We have reproduced these with the conditions directly below for your convenience.

On Time Guarantee

We will meet the dispatch estimate shown in your basket and on your order confirmation email or give you a £10 voucher to be used off a future purchase. There is no cash equivalent. This guarantee is in addition to your statutory rights. Does not apply to orders paid fully of in part by vouchers.

Absolute Satisfaction Guarantee

§ Absolute Satisfaction Guarantee applies to single item orders only so please order a sample before ordering in bulk. Bulk orders can only be returned if faulty or your instructions have not been followed. This does not affect your statutory rights. See Terms & Conditions for full details.